The
challenge
Operational inefficiencies hindered the company's ability to capitalize on high market demand
Integrating disparate systems
Integrating Salesforce and SAP B1 to ensure data flow across different business functions.
Lack of in-house expertise
Overcoming the lack of in-house expertise in complex system integrations.
Minimal disruption to operations
Ensuring minimal disruption to ongoing operations during integration and implementation.
Solution
design
Lacking in-house expertise for such a complex integration, BigSteelBox engaged PlektonLabs
Implement modern applications
Automate the lead-to-cash process
Oversee design, development and support
Implement modern applications
BigSteelBox decided to implement modern applications, choosing Salesforce and MuleSoft for customer relationship management and SAP Business One for enterprise resource planning.
Automate the lead-to-cash process
The integration of these applications was critical to automating the entire marketing, sales, quotation, order, payment, shipment, and support processes.
Oversee design, development and support
PlektonLabs provided professional services on Salesforce and enterprise integration architecture, and oversaw the design, development and support of the integration solution.
Business
benefits
Operational efficiency through automation, reducing errors and saving time in the lead-to-cash process
Operational
Efficiency
Customer
Satisfaction
Lead Capture
and Management
More Revenue
Opportunities
Results
delivered
Improved customer experience, an increase in revenue and significantly improved operations
Better customer experience
Improved customer satisfaction through more coherent service delivery.
Increase in revenue
Effective capture and management of leads and customer interactions.
Improved operations
Reducing errors and saving time in the lead-to-cash process.
Capabilities
used
The capabilities and delivery expertise that supported the work
