If the current pandemic has taught us anything, it’s that businesses must prioritize speed, flexibility, and agility. These things all help businesses be resilient in the face of upheavals. Looking around, it is clear that organizations that have invested in flexible and agile models have adapted to current situations the best, beating out the competition and making lasting roots in the industry.
Most businesses have to respond to sudden crises or upheavals in 2 ways: immediate, need-of-the-hour, and a more carefully thought-out long-term plan.
So, how should businesses become more agile and respond quickly?
IT is the key to delivering appropriate outcomes in the fastest and easiest way possible. The IT leaders of any business will plan on how to navigate the business during the pandemic, how to go about reopening the workplace, and how to plan a strategy for future upheavals.
Here are some things you need to consider and plan for improved delivery methods during changing outcomes and crises.
Changing How You Interact With Customers
To start with, companies have to gauge the strategic outcomes of the business. How has the pandemic affected customers, their needs for products/ services, and their relationship with the business as a whole? Does the business require additional channels of delivery for the same products/services to make them more appealing to the customers?
Reopening the Workplace
One of the first things business leaders need to do is to figure out if it is safe enough to reopen workplaces and bring employees back. Can the business carry out things like testing and social distancing that will keep workers safe? Moreover, are the employees ready to risk their health to work outside and are they mentally and physically prepared to do so?
Getting Employees Ready for the New Environment
The new normal is a very real thing, and individuals must adapt to it as well. Employees are quite likely to feel vulnerable and unsure of themselves in this brave new world. There may be a need to retrain employees so that the workplace can be up to date with processes revolving around API-led approaches and using real-time data for quicker responses. This will set the stage so that businesses can truly accomplish agility and correctly adapt to the needs of the market.
Rallying Your Business for the Next Crisis
This may very well be the most important aspect of adjusting delivery models. Does your business need a new operating model? How does the new operating model work? Are the recontextualized outcomes practical to deliver and carry out efficiently? How can the business leverage the institutional knowledge obtained during the pandemic to set up the enterprise for future adaptability and resilience?
When businesses go through bouts of turmoil, they need to realize that besides adapting to a new, different normal, they will also have to swivel to action even more quickly when the next one arises. Digital transformation needs to be the focal point during this next phase. Business and IT leaders need to collaborate on desirable outcomes, while IT will be the tactical driver of these value initiatives.
For the best results, the business and IT sectors need to work closely around a target digital operating model that is instinctive, speedy, and flexible. You need to construct a single enterprise digital governance model that reinforces the digital operating model. Furthermore, your business should maximize the value of its data by an API network model that allows you to build once and reuse repeatedly. For the most speed and efficiency, automate the decision-making process, especially when the work involves repetition.
Employees will also require a greater degree of freedom and flexibility, especially when navigating their way through these new and unsure conditions. While the current pandemic has proved that remote work can be done, and done well; working during an active pandemic still needs a lot of adapting to changing circumstances.
Besides changing business processes and operations, they also need to focus on employee well-being as well. Providing them with flexibility and fulfillment will help them achieve more for the company and remain motivated during times of crisis.
Over the past few months, the business has gone through several phases. Many of them have reopened in full capacity. Others have flourished in a work-from-home model. No matter how they work, all these organizations have one thing in common: they have adapted their processes, outcomes, and delivery models to mesh with current conditions. IT leaders are in a unique position to lead their enterprises through these troubling times and come out stronger than before. With the right delivery model, your business can rise above the ranks while navigating through uncharted territories.