When people will remember 2020, they will view it as the year that rug was pulled out from under the world’s feet. The coronavirus pandemic brought about many ‘firsts’ for everyone, but especially the IT sector that helped keep things going.
But while the virus brought change, it also allowed digital transformation to take center stage and drive innovation to heights that we weren’t always anticipating. One year later, many businesses are still trying to maintain their ROI, while many others have gone under. Either way, a strong digital presence, and smooth online operations have proved to be the best way for businesses to survive and stand out amongst their competition.
Lots of enterprises have already started planning or implementing certain digital transformations leveraging technologies such as cloud, APIs, and big data. It is clear that the world has stumbled into a wave of unique technical and business patterns that will affect the way businesses and the tech world operate online. In that vein, here are 5 trends in digital transformation that we will see this year.
- Digital Customer Experience
We started seeing this shift take over in the last few years and intensify in 2020. This pattern will continue in 2021, and customers’ needs are aimed more towards convenience and comfort, rather than strict loyalty. Because customer experience has always been at the forefront of every organization’s success, improving the overall digital experience will always be a priority.
As we grow more reliant on digital processes in business, there is less of a need for direct contact and more of a need for faster, intuitive, self-serving solutions. Businesses will keep finding ways to create quick, seamless, and customized customer experiences and leverage systems to do so.
Microservices enable independent deployment which in turn increases production and improves overall customer experience. Businesses are increasingly employing microservices in their production to allow for greater scalability and flexibility.
This particular architectural style attempts to make service-to-service communication more reliable, secure, and quicker. Although most regular and enterprise-level organizations are creating microservices to gain an advantage over their competitors, they need extra monitoring and careful management.
- Hybrid Cloud Infrastructure
Over the past couple of years, businesses have been switching to a hybrid cloud infrastructure. Hybrid cloud strategies result in a better balance between each organization’s combined cloud infrastructure needs as they combine private and public strategies together.
This is mostly in order to meet the needs of a larger customer base as well as the challenges of exponential data growth and for maintaining security and privacy. This migration is something that demands a shift from a traditional IT support infrastructure to something more like an open-source platform that enables integrations with conventional cloud data centers or applications.
The biggest challenge of crafting a hybrid strategy is the overall investment to implement security, data, and infrastructure compatibility, container management, the various cloud technologies, etc. Migrating to a hybrid infrastructure needs careful planning and sufficient capital. But businesses will gain agility and adaptability which is very useful during times of disruption.
Automation has been growing in popularity for a while now as it results in operational efficiency, which improves business processes and then boosts productivity. Automation is a general term that covers various related trends within the category. Contactless and touch-less mechanisms are the newest automation trend being adopted by businesses across sectors. This contactless operation was vital during the pandemic and there is a good chance it will continue on in the far future.
However, security is a pretty valid concern in this kind of automation. Moreover, technological errors with contactless solutions can lead to customer frustration, so there needs to be some kind of backup plan in place for this to work properly.
During the pandemic, cloud servers saw a massive increase in attacks from hackers and users with malicious intent. To counteract these attempts and prevent hackers from exploiting businesses and their customers, cybersecurity is now a serious concern. Digital cybersecurity is vital for protecting remote collaboration, customer data, and other sensitive information that are floating around online now.
Confidential computing will also help secure the cyberworld in the upcoming years. This implements encryption throughout the whole computation process, providing extra levels of security around sensitive information. Major IT firms are in the process of developing new procedures for confidential computing. Although these protocols are still in the early stages of development, there is a good chance confidential computing will become commonplace in 2021.
Adjusting to the pandemic is still a work in progress and many organizations are still getting the hang of it. The new normal isn’t going anywhere, and this will influence many of the trends in technology we see in the near future. Keeping track of these trends (and implementing them) will go a long way in helping your business stay on top of things during times of disruption.